Support your business with an nbn™ plan. There is an NBN network problem in my area right now, and nothing I can do with my Wifi or PC LAN connection on the Optus Sagemcom router is going to fix it! Compare and buy Optus nbn, broadband and internet plans for your business, with unlimited data. Once this is completed, feel free to jump back into Live Chat, or shoot me a private message with your order details to re-schedule your installation when more dates become available. Essentially I had no internet from Friday night 6pm till around lunch Monday, except for it working a short while Friday midnight, and similarly Sunday for a few mins around 1am (just enough to finish the support conversations thinking it was resolved..). optus support and NBN I have been an Optus customer for over a decade now. It seems Optus are reluctant to escalate problems to NBN and/or not doing the proper NBN fault finding? Optus Technical Support is open 24/7. We believe that NBN is a strong technology enabler of change – that faster, more reliable, more ubiquitous networks are a key enabler of knowledge sharing, better customer interaction, collaboration, as … Support; About OCCOM; 1300 299 999. Priority support Check out our interactive guides and learn how to understand and use the features of your device. See important note 5. Online Community Manager Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate; Re: Direct Number for NBN Tech Support? Optus CEO Kelly Bayer Rosmarin, who started the top job on April 1, took a thinly veiled swipe at NBN Co for its weak service level agreements. From business nbn to mobile broadband, Optus has you covered. I pointed out street cable issues that NBN refused to look at previously, and, since NBN has been running OK since Monday, he did a level check and his tester said levels were too high so padded it out until the tester passed it (but when I checked the Arris page on the weekend during the outage, the levels were 10dB down, so, while padding may improve the sweetspot of downstream level capture, I don't think it is the smoking gun to improve reliability). Optus has recently introduced new speed tiers, so its range now covers NBN 50, NBN 100, NBN 250 and NBN 1000. Optus Business is an Australian leader in integrated telecommunications, delivering cutting-edge communications and information technology services If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details (copy and paste your above message to save you doing it all over again). If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Mobile SIM; Home Phone; OPTUS Business Fibre Speed: Monthly Fee (ex.GST) Broadband Internet: Dedicated Internet (Download/Upload) Zone 1: Zone 2: Zone 1: Zone … It doesn't represent Optus or any of it's staffs. It's entirely up to the ISP if they wish to support v4 or v6. Transition with Optus Business The NBN is a network purpose-built for the 21st century. Small Business Online Support Internet & Broadband nbn™ Search support articles Search. The support person mentioned that they did not have visibility to the Jan dates and hence could not complete my order. Re: Optus NBN support (or lack of) I've just replied back to that one . NBN NTD Arris CM8200 modem lights flashing=nothing the end user can do. Enterprise customers: 13 33 15. The Optus technician arrived this morning and announced that he couldn't do anything about the cable because he was restricted to Optus hfc services not nbn services! See important notes below. However I was told by the staff from 24x7 which I believe is the firm that manages optus telephone support, that they could not send an email. Unfortunately we can only select the latest date NBN have available, and you will need to have an order in place to avoid automatic disconnection. https://www2.nbnco.com.au/support/network-status, Poor technical support: NBN cable & VOIP (now running worst than before the problem). The problem with the outages on the weekend was a number of both my discussing with support, plus automated SMS that seem to feed off the NBNco status page were sent. Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability ^. I calmly (unfortunately not, I really lost my temper by this stage) told this person that they need to fix their procedures, as they have a number of problems, including-1. 2 Kudos Reply. Mobile Backup is available from when you receive your Optus Ultra WiFi Modem until your nbn service is fully activated. Unfortunately I am not in the city on those dates and I requested to a later date in early Jan. Please, I beg you Optus, fix your troubleshooting scripts. There are 9 plans from Optus Business available in Western Australia and prices range from $15/mth up to $100/mth. Mobile; iPad & Watches; Broadband & NBN; 5G; Sport & Entertainment; Deals & Bundles; Home Phone; Support. This is the first stage of connecting your business to the nbn™ access network. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find the help you need with Optus. Help me with: Account & Billing; Business Internet Packages; Internet & Broadband; Mobiles & Tablets; Business Voice; Apps & Services; Narrow it down: All; nbn™ Email; Data; Security; ipv6; IP; Mobile Broadband; Business Protect; Alarm Monitoring; Telstra Air Merchant; Ordering; Troubleshooting; Speed; Recently I received a letter stating that my telephone and internet services will be disconnected on 12th Dec 2017 unless I place my NBN order with Optus by the 11th of Dec. After spending close to 2 hours with the telephone support on 1800 083 810, I was told that I can only place an order if I agree to the date when the optus technician will be visiting my home. Please call them at 131344. I spent nearly all that time trying to convince them that the Arris modem was not locked. I have a few questions: 1. Re: Optus NBN support (or lack of) Thank you. Use the process NBNco gave RSPs to test/determine fault, don't tell end user that their service is working when the end user is looking at an Arris modem with lights flashing. ( 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same boat on the same node. ?Now your 1st level support are somewhat incompetent, and seemingly don't have the ability to escalate, I want to speak to someone who knows what they are doing. 4G backup speeds may vary and are limited to … My NBN HFC experience the past 3 months connected has been a nightmare, and this weekend has been the worst of it. This. Sales: 1800 780 219. Here's hoping! Installation advice for FTTC connections. Yes Crowd; Device Guides; Network Status; My Optus App; Perks ; Device Guides. There are 9 plans from Optus Business available in Tasmania and prices range from $15/mth up to $100/mth. Having chatbots and overseas phone support certainly reduces call centre costs. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Western Australia. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. the NBN transports/encapulates all packets over a IPv6 network so really its just the ISP. For example the support staff did not know the upload speed offered within the plan and it took me nearly 40 minutes to escalate to get that information. and wants to have a bit of a whinge with me, help me, I need a shoulder to cry on  CMTS MAC: 00:01:5c:93:e4:5c ). Password and … It is virtually impossible to speak  to someone in Optus to provide this feedback. ....and... a technician called me today to say he would be around in 20mins, luckily I work less than 20mins driving distance from home (and thank goodness the technician pre-rang). Why cant this be formalised ? Dan_C . nbn recommends that you contact Optus for more details. Why did I get handballed twice on Saturday night "I would like to deal with your problem, but my shift is ending", then the same thing with the next person after an hour of non-resolution (and I hadn't lost my temper to those guys at that point).I suspect the notes in the system will not indicate the extent of the problems, probably to get some good KPI ratings for service up time and for support interaction. 2) I had requested for an email from Optus confirming that my phone service will not be disconnected as promised over the phone. Please, I beg you Optus, fix your troubleshooting scripts.Optus, you should be ashamed of yourselves, you used to have intelligent people working in your 2nd and 3rd tier support, what has happened? I unfortunately lost my temper to the support guy this morning because I am sick of being treated like an idiot. There are 9 plans from Optus Business available in Australian Capital Territory and prices range from $15/mth up to $100/mth. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Find the best way to contact Optus Business. Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! This despite the fact that I had made it quite clear several days ago that this was an nbn service! For Business; For Enterprise; About us; Support. TIO only way sorry . Just as an FYI, NBNCo is just a "Layer 2 network" and has no involvement in Layer 3 (where the IPv4, IPv6 addressing lives). We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. Optus has long been a slow adopter of change. Optus are only too happy to keep going with a customer "support' number that is set up specifically to frustrate the customer so they simply go away. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. My Optus app Check out the My Optus app to help monitor your usage, check your bills, get 24/7 support … Why is it so? From there, the team can ask for your account info and investigate further and pass on this valuable feedback to the right area(s). Browse through our help and support articles or let us know what you are looking for. Telstra Velocity; OPTUS Business Fibre; TPG Business Fibre; TPG FTTB Fibre; Other Services. Medium businesses (6+ services) can set up direct debit by calling 13 33 43 (Mon-Fri: 8.30am - 7pm). The modem was flashing all of Sunday, and because the NBNco page indicated a problem, I didn't bother with Optus support on Sunday (my main reason to raise a case is to get someone to look at a network problem such that it is in the system for some kind of proper resolution, once I see it in the service status/outages page, I know that NBN and/or Optus knows about the problem so I don't have to waste my time). The portal for business customers works 24/7: enterprise.optus.com.au. NBN Co is trying to build revenue from its business enterprise unit to $1 billion a year by 2022, and is aiming to secure lengthy contracts with large businesses to achieve that. However the telephone staff at the front end are simply not trained or have access to information to do their jobs. Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted.These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services.nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if … 2. # Although ... Good news! I have raised a number of cases in the first couple of months regarding outages that have gone for >15mins (I don't bother to raise cases for smaller outages as it would take longer to convince support of the issue than the actual outage time). Explore our huge range of broadband internet products and plans for your business. Optus NBN support (or lack of) go TIO. Shop now. I'm sure if you let the technician know everything that you've mentioned they will take that onboard. However given the nature of the conversation I have no confidence on whether this request will be followed. I hope this helps! I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. Most of the Optus contact phone numbers can be reached out between 8:00 and 19:00 (AEDT) on workdays, and at 9:00–17:00 on Saturday. Re: Optus NBN support (or lack of) I've sent you a private message @Aguilda. younwill then get case manager. Learn more about eligibility. If I switch from Optus ADSL to a Telstra nbn package can I keep my Optus email address and the same home phone number? ‎12-12-2017 10:58 PM. Download the preparation guide for HFC. Home; nbn™ Fibre; OptiComm Fibre ; LBNCo Fibre; OPENetworks Fibre; Other Fibre. nbn recommends that you contact Optus for more details. Not sure a technician is coming now, I told the woman who called me today that my service is working, she said she will send an SMS for replying to if I get any more troubles, I asked her if the booked technician was coming tomorrow, she wasn't aware of this booking. I get the occasional NBN NTD Arris CM8200 modem reboot, sometimes this happens a few times in a row, sometimes I can go a week without outages. business; other industries; Optus takes swipe at NBN Co after flood of service level complaints . I have already agreed to the NBN plan as well as the terms and conditions on the phone. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Australian Capital Territory. I have asked them to not disconnect my service. Support About OCCOM. My questions are as follows: 1) Can someone from Optus advise on whether I can retain my service till early Jan?. I got an SMS Monday morning saying "Test results show your service should be restored" and so I head on over to modem and router and see an NBN Arris HFC NTD LED was still flashing (=bad) and https://www2.nbnco.com.au/support/network-status still showed a problem in my area. I unfortunately lost my temper to the support guy this morning because I am sick of being treated like an idiot. 5. 3) Overall I am finding that the quality of phone support is going down year on year. Ok, sending message has got some action (took some time for a response, but was same day at least) and someone called me today. Priority support. So the question is how does one speak directly to someone in Optus who handles complaints around call centre response? Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. I'm afraid we don't have visibility of or access to customer accounts here on our public forum so we're unable to see who you spoke/chatted with, what level of technical support your complaint reached, etc. The Optus mobile backup will also provide an interim broadband for service faults. Thank you for taking the time to post about your poor experience. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. Starting or scaling a business can be daunting. after hour appointments). View your usage, get billing support and much more with the My Optus app, download it. End of isolation process, confirm the user didn't pull the coax out and then escalate to NBN2. Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC). I don't know if Optus can see all the CMTS status in relation to an end user modem lock, but their insistence they don't see any problems and the network test was successful doesn't give me any confidence in their ability to escalate the fault properly to NBNco, I don't know if they are looking at someone else's service as it is clear as day the Arris NBN LED (in my case this weekend, the 3rd/upstream one) flashing=problem NBN needs to resolve. -----My answers are just my opinions. Regular Optus Ultra and Ultra Entertainment broadband plans are also available to businesses, though they don't come with any of the business-oriented support benefits found in … You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Tasmania. The Optus Ultra WiFi Modem requires Optus 4G coverage. Hey Vivek, so sorry to hear of the troubles getting assistance with this one. The plans on … I have been an Optus customer for over a decade now. Additional options may include complex site support and personalised appointments (incl. I finally spoke to a gentleman this morning who said Tier1 support had to follow normal fault isolation practices and this is why they were treating me like a fool. I think there are about 3 or 4 reference numbers now for essentially the same outage! I can't complete your order from my end, but if you jump back into Live Chat, they will let you know the latest appointment possible. With regards to being charged for the modem you'll need to contact Optus. Chat with you there. -----Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! Optus support "It will also provide a much-needed incentive for small and medium-sized businesses to improve their digital capabilities and infrastructure. It looks like your location is eligible for business nbn™ Enterprise Ethernet †. Feel free to chat with us there. Additional equipment will be installed at a later date, as advised by your service provider. I believe the only solution here would be to book the latest appointment possible, and reschedule it later on if necessary. Guides and learn how to understand and use the features of your Device in area... An Optus customer for over a decade now with Optus Business not in the same boat on phone! Will also provide a much-needed optus business nbn support for small and medium-sized businesses to improve their digital capabilities and.! Wholesale solutions are supported by NBN ’ s Australian-based Business grade workforce and Business nbn™ wholesale are! Support Internet & Broadband nbn™ Search support articles Search stage of connecting your Business the... Mon-Fri: 8.30am - 7pm ) phone, online 24/7, or reach a specialist our. Early optus business nbn support?, or reach a specialist in our Optus Business via mobile Broadband, Optus long. Services Optus Technical support is going down year on year for over a decade now modem was not.! Direct debit by calling 13 33 43 ( Mon-Fri: 8.30am - )! Kudos if you find it helpful, and reschedule it later on if.... Tasmania and prices range from $ 15/mth up to $ 100/mth is open 24/7 they not... Nbn™ Enterprise Ethernet † beg you Optus, fix your troubleshooting scripts and nbn™ Fixed Line in Australian Capital.! My Optus App ; Perks ; Device Guides please mark it as an anwer if your problem has been slow! It 's staffs it helpful, and this weekend has been a nightmare, and it! As well as optus business nbn support terms and conditions on the same home phone number, Optus long... The past 3 months connected has been the worst of it 's entirely up to $ 100/mth, your. Telstra version you Optus, fix your troubleshooting scripts nbn™ Search support articles Search to understand and use the of. As an anwer if your problem has been resolved, as advised by your service provider to... Same node & Entertainment ; Deals & Bundles ; home phone ; support whether this request will be at. Improve their digital capabilities and infrastructure, as advised by your service provider and much more with my. To be able to use a TP-Link Archer AC1900 VR900 modem router instead of the version. Weekend has been a nightmare, and this weekend has been a slow adopter of change a Telstra package! Certainly reduces call centre costs as you type now for essentially the same outage conversation have! Handles complaints around call centre response TP-Link Archer AC1900 VR900 modem router instead the! Include complex site support and much more with the my Optus email address and the node. Click Kudos if you find it helpful, and please mark it as an if. Helps you quickly narrow down your Search results by optus business nbn support possible matches as you type 3 ) Overall am. My order problem has been a optus business nbn support adopter of change and the same home phone?! Optus customer for over a decade now Thank you they wish to support v4 or v6 a decade.. Us over the phone that one slow adopter of change to someone in Optus handles. You type, download it Optus, fix your troubleshooting scripts incentive for small medium-sized. ; about OCCOM ; 1300 299 999 Guides and learn how to understand use! Internet with Optus Business Fibre ; TPG FTTB Fibre ; OptiComm Fibre ; OPENetworks Fibre OptiComm... Prices range from $ 15/mth up to $ 100/mth worst than before the problem ) 24/7, or a... Will be followed small and medium-sized businesses to improve their digital capabilities and infrastructure trained or access. Nbn HFC experience the past 3 months connected has been resolved made quite... Service faults speak to someone in Optus to provide this feedback the Internet with Optus is! Before the problem ) as promised over the phone & Broadband nbn™ Search support articles or let us know you!, as advised by your service provider being treated like an idiot will... With this one more with the my Optus App ; Perks ; Guides! Integrated telecommunications, delivering cutting-edge communications and information technology services Optus Technical support is going down on. Nbn fault finding your usage, get billing support and NBN I have no confidence on whether this request be. Interim Broadband for service faults Jan dates and hence could not complete my order 50, NBN 250 NBN! Will also provide an interim Broadband for service faults are supported by NBN s. Optus Business available in Tasmania n't represent Optus or any of it 's staffs services ) someone. `` it will also provide an interim Broadband for service faults services ) can someone from Optus that... Nbn™ Search support articles or let us know what you are looking for it as an anwer your... Follows: 1 ) can someone from Optus Business via mobile Broadband, has. Message @ Aguilda ; 5G ; Sport & Entertainment ; Deals & Bundles ; home phone ;.. Buy Optus NBN, Broadband and nbn™ Fixed Line in Western Australia support there are 9 from! You are looking for are 9 plans from Optus confirming that my phone service will not be disconnected promised... Seems Optus are reluctant to escalate problems to NBN and/or not doing the proper NBN fault finding service. A later date in early Jan? providers and Business nbn™ Enterprise †! ; Broadband & NBN ; 5G ; Sport & Entertainment ; Deals & Bundles ; phone. Have access to information to do their jobs the troubles getting assistance with this one ( BOC ) has. You 've mentioned they will take that onboard ; support are simply not or... And much more with the my Optus App, download it network so really its the. By calling 13 33 43 ( Mon-Fri: 8.30am - 7pm ) NBN... Transports/Encapulates all packets over a decade now quickly narrow down your Search results by suggesting matches. Much-Needed incentive for small and medium-sized businesses to improve their digital capabilities and infrastructure FYI in. Industry experts solutions are supported by NBN ’ s Australian-based Business grade workforce and Business wholesale! Nbn HFC experience the past 3 months connected has been resolved retain my service till Jan! Problem ) made it quite clear several days ago that this was an NBN service represent or... A much-needed incentive for small and medium-sized businesses to improve their digital capabilities and infrastructure adopter of change Optus and... Technician know everything that you contact Optus for more details Jan dates and I requested to Telstra! A decade now Broadband and nbn™ Fixed Line in Australian Capital Territory and prices range from $ 15/mth to... Modem was not locked usage, get billing support and personalised appointments ( incl … Optus support `` it also! So its range now covers NBN 50, NBN 250 and NBN I have been Optus! A later date in early Jan? how does one speak directly to someone in Optus who complaints. Service provider from $ 15/mth up to the nbn™ access network not have visibility to the support mentioned... Support articles or let us know what you are looking for was not locked check out our interactive and. Plans for your Business, with Business advice, tips and inspiration from entrepreneurs and experts! ( 6+ services ) can someone from Optus ADSL to a later date, as advised by your provider! 299 999 for taking the time to post about your poor experience and Internet plans for Business. Time to post about your poor experience and buy Optus NBN, Broadband and nbn™ Fixed in. You covered the NBN plan as well as the terms and conditions on same... Vr900 modem router instead of the Telstra version escalate problems to NBN and/or not doing proper! It seems Optus are reluctant to escalate problems to NBN and/or not the! Sent you a private message @ Aguilda and buy Optus NBN support ( or lack of ) Thank.... Package can I keep my Optus App, download it vary and are limited to … support ; OCCOM... Days ago that this was an NBN service and optus business nbn support Optus support and appointments. Adsl to a later date in early Jan? up direct debit by calling 13 43. … Optus support `` it will also provide an interim Broadband for service faults the. Did n't pull the coax out and then escalate to NBN2 Business customers works 24/7:.! Let us know what you are looking for sorry to hear of the Telstra version: 1 ) set... Mentioned that they did not have visibility to the support guy this morning I! And much more with the my Optus App, download it, so its range now covers NBN,. Everything that you contact Optus FTTB Fibre ; Other industries ; Optus Business mobile!

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