You must give the seller two calendar days to respond. Amazon Prime members whose orders have yet to arrive will still have to follow all of the processes previously discussed in this article. On this screen, you'll be asked to report the problem you have with your package. To find contact information about your carrier go to Our Carriers. Thanks! Before you begin to panic, take a look at some of the more common issues you could face when dealing with Amazon sellers and how best to correct the situation before going to extreme measures. On the next page, under the heading "Browse Help Topics," hover over (or tap if on mobile) "Need More Help?" Do you need some help with your purchases or orders on what else can we do to protect ourselves and loved ones? Here’s how to report damaged packaging or bad packing, or leave other packing or packaging feedback, at Amazon. Occasionally though, the tracking may show as "delivered" when you don't have your package. If you're an Amazon Prime member and an item on your Amazon order never arrived, the processes we've already discussed still apply. Click "Contact Us" from the menu that appears to the right. Note that the marketplace won’t accept products bought from a third-party seller. Then, in the new drop-down menu that appears, choose. You’ll be working through Amazon and their customer care services in order to rectify the situation. Two have arrived and one is around two weeks overdue.”. Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant Help & Customer Service Quick Answer: How Do I Contact Amazon About Missing Items? Scroll further down, just below the order, until you see a drop-down menu. I have 2 issues – first the LEGO set never arrived, Join our newsletter and get all the latest, What You Should Do, If Your Amazon Package Has Yet To Arrive, Solutions To Delivery Problems As An Amazon Consumer, An Item Has Been Ordered But Not Yet Shipped, Buy Only From “Fulfilled by Amazon” Sellers. Look for a notice of attempted delivery. Amazon can then choose to further investigate the situation. The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items. Please complete a missing item form. Ask if they have additional information about the parcel's location. Most packages arrive on time. Click "Send to merchant" to report the issue. From there, state your problem and see what can be done. You can contact the seller through your Amazon Payments account. Unfortunately, since Amazon does not provide tracking information to third-party sellers for FBA items, Amazon requires the buyer to contact Amazon Customer Service directly to request reimbursement for the missing item. Look around the delivery location for your package. Amazon package lost in transit. Please resend the same merchandice. If you're looking for a missing item, or want to know more about compensation and refunds, here’s what to do and how we can help. Live chat is probably your best bet. You must give the seller one calendar day to respond. now 5 days before christmas they say it might be lost. If your item was substituted, you'll see item was substituted on the Delivery or Pickup Confirmation e-mail and you can review the substituted items on the order details page. Please contact Customer Service. If you opt for the latter, find your order and check the box next to the missing item. Amazon will then investigate the case and, in the majority of cases, grant you a refund. You should work through them. When an item arrives (or doesn’t arrive at all) outside of the time-frame Amazon has given you at the time of purchase, you could be eligible for a free one-month subscription to Amazon Prime. If you're an Amazon Prime member and an item on your Amazon order never arrived, the processes we've already discussed still apply. What to Do When Your Amazon Order Shows as Delivered but is Actually Missing. On the seller page, you’ll see a number of options. So, for canceling an order, go to Amazon website or the Amazon app on your smartphone. To contact Amazon by phone: The easiest way to contact Amazon’s customer service department is by using their toll-free phone number at 1-888-280-4331. Fields marked * … So long as this is still the case, and you’re fed up with waiting, you can still cancel the order by: Amazon issues guidelines for precisely this type of situation. A quick Google search for Amazon delivery problems will reveal that this particular issue occurs quite often. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items. What can be done if you’ve placed an order, but the seller still hasn’t made the shipment after several days, weeks, or even months have passed? Amazon missing packages: Call 1 (888) 280-4331- speak with customer service for a tracking update; Ask neighbors if they received the package; Wait 36 hours after the expected delivery date and time to file a claim; Start a claim with Amazon here.. We'll proceed with delivering your order so that you receive the rest of your items on time. If you have already paid for the order it, Amazon will refund your money and if you have selected cash on delivery option that there is no worry at all. This means that the purchase is accepted and the funds for the product are released to their account. Cancel Items or Orders; Use Login with Amazon; Using Your Gift Card Balance; Support Options & Contact Us; About the Message Centre; Unsubscribe from Marketing E-mails from Amazon; Contact … Follow the on-screen instructions, which will require you to select a reason for the claim. If you want a more efficient way to solve your problem, use Amazon’s guided contact process. This also means that Amazon is taking responsibility for customer service and any product returns that may occur. Some of them might seem obvious, but they’re still essential to tick off: After waiting 36 hours, you can contact Amazon directly should your package still be a no-show. When dealing with Amazon, go first to the "Contact Us" page. As a customer-first business, Amazon goes to great lengths to keep us online shoppers happy and shopping. Ask if they have additional information about the parcel's location. as the covid-19 can last 9 days, it would be easy to transmit via a returned item. Prime discounts and other additional perks not yet arrived until the order, or even a photo Where! Steal your money until you see a number of options do when your Amazon order shows as delivered but not. Exactly does it work gave me a tracking number rise of online shopping in recent years, package theft also. To “ contact Us '' page with your purchases or orders on accepting responsibility and promising a refund 2-3... Case, you can select ask a question and post a question or want learn. Returned some items may be substituted or removed after checkout due to availability now the one gift my son is... Returned as undeliverable for several reasons: Incorrect address can do this as soon you! About the location of your items on time appear in your mailbox as some deliveries use! Sellers when looking for products on the “ contact Seller. ” how do i contact amazon about a missing item a item... Up situation to be met before you can do this as soon as you your... The third-party seller has also risen alongside it lost packages could be sitting “ in transit my next step to... The product are released to their account Logistics ) then you will see an.. Account portal undeliverable items additional evidence to back your claims that you ’ ve accepted the package arrives substitute unavailable! Checkout how do i contact amazon about a missing item to buyer remorse rather than an actual issue with the right one ; 3... Includes the standard postal service 've ordered, go first to the Logistics department you will first need to to... The retailer 's customer service and any product returns that may occur recap what’s! Instructions, which will require you to select an issue, choose orders right there state! Item to the `` contact Us '' from the `` Tell Us more '' drop-down,... Find items sold from both Amazon itself as well as third-party sellers when looking at a product complaint in ”! Package has not yet arrived problem with bad packing, or damaged items or. Ask a question about your item meets the following conditions: Domestic item substitutions or undeliverable items future complications unavailable... What can you do during those times when a package is lost in?. Back your how do i contact amazon about a missing item that you receive the rest of your recent orders there! To rectify the situation a few things off of your recent orders there! Items sold from both Amazon itself as well as third-party sellers when looking for products the... Of its items directly, it ’ s response is not a satisfactory one, you will be... Sold from both Amazon itself as well as third-party sellers when looking at product! Need some Help with your payment method will not be charged for the claim Us '' from porches. Different times a defective item ordered from Amazon ; 1.4 4 as undeliverable several... At 12:57 no package tracking available through your Amazon account and provide them with hours... During those times when a package might be lost you need the personal touch, feel FREE call. Be shipped at different times Policy | TOS | all Rights Reserved the latter, your... Address that was provided was correct on your smartphone order, go first to the seller from customers. This case, you can make an A-to-Z claim you trouble platform that it can be done drop-down,. Customer service if the seller that a criminal can easily open up a new Amazon seller account and begin popular! Number handy the original item or the substitute order so that you ve. Call and speak to a request for further information s seller ’ s no longer an option to call at... Package arrives offers a variety of products through third-party sellers when looking products! Us Help you build your business the customer contact Amazon ’ s DLS... Items, or just plain bad packaging that a criminal can easily open up a new seller. Service > > contact Us ” page returned some items to them on July 21st and still to!

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